IRIS OpenSpace

Q: Why are you moving to IRIS OpenSpace?
A: We are transitioning to IRIS OpenSpace to speed up and simplify the tax return process. This platform allows us to: 

• Streamline document exchange efficiently 

• Provide you with 24/7 access to your tax-related documents 

• Ensure that your data is securely managed at every step
  By integrating IRIS OpenSpace, we aim to deliver a faster, more secure, and convenient service experience. 

Q: Is IRIS OpenSpace secure? 
A: Yes, absolutely. IRIS OpenSpace has been built with robust security protocols designed to protect your sensitive financial information. It complies with all relevant data protection regulations, ensuring that your documents and personal data are handled with the highest level of security and confidentiality. 

Q: Do I need to install any software? 
A: No installation is required. Since IRIS OpenSpace is cloud-based, you can access it using any internet browser—whether you are on a desktop, laptop, or mobile device. There is no need to download or install any additional software, making it simple and convenient for you to use. 

Q: How do I register for IRIS OpenSpace? 
A: In early April, you will receive an email containing a unique registration link. Simply click on the link, follow the prompts to create your password, and you will be all set to access our Tax Hub through the platform. This easy registration process is designed to get you up and running quickly. 

Q: What happens if I forget my password? 
A: If you ever forget your password, there is no need to worry. You can easily reset it by clicking on the “Forgot Password” link on the IRIS OpenSpace login page. Just follow the instructions provided, and you will be able to create a new password securely. 

Q: Will I still be able to contact you directly? 
A: Absolutely. Although IRIS OpenSpace streamlines our document-sharing process, our commitment to personalised service remains unchanged. Our team is always available to assist you with any questions or concerns via phone or email, ensuring you continue to receive the support you need. 

Q: When will I receive my tax return to review? 
A: Once you have submitted your information via the Tax Hub, our team will prepare your tax return promptly. You will then receive an email notification letting you know that your return is ready for your review and approval. We strive to keep you informed every step of the way. 

Q: What if I have questions while using IRIS OpenSpace? 
A: We are here to help at every stage of your experience with IRIS OpenSpace. If you have any questions or need support while using the platform, please do not hesitate to contact our team by phone or email. We are committed to providing timely and effective assistance. 

Q: Where can I find the Tax Hub? 
A: You will receive a direct link to the Tax Hub in your registration email. Additionally, for your convenience, a permanent link to the Tax Hub will be available on our website. This ensures that you can easily access your tax documents whenever needed. 

Q: Can two individuals use the same email address for IRIS OpenSpace? 
A: While it is technically possible for two individuals to use the same email address to access IRIS OpenSpace, we strongly advise against this. To ensure GDPR compliance and protect your personal and financial data, we highly recommend that each individual sets up their own account with a unique email address. This helps to maintain confidentiality and ensures that only you have access to your own documents.